Contact

We're always happy to hear from you.

Whether you have questions about a product, need assistance with an order, would like help choosing the perfect pet bed, or require support after your purchase, the SnugglePet.store customer care team is here to assist you.

Our goal is to provide friendly, professional, and timely support so you can shop with complete confidence.

Customer Support

SnugglePet.store

Address
400 Av. Lansdowne
Westmount, QC H3Y 2V3
Canada

Email
support@SnugglePet.store

Phone
(416) 366-8667

We Can Help With
Product recommendations
Order status and tracking
Shipping information
Returns and refunds
Exchanges and replacements
Damaged or defective items
Payment assistance
Product care and maintenance
General inquiries
Response Time

We aim to respond to all email inquiries within 24–48 business hours. During peak shopping seasons or holidays, response times may be slightly longer, but every message is handled with care and attention.

When contacting us, please include your order number (if applicable) along with a brief description of your inquiry so we can assist you as efficiently as possible.

At SnugglePet.store, customer satisfaction is at the heart of everything we do. Thank you for trusting us to provide comfortable, thoughtfully designed products for the pets who make every house feel like home. We look forward to serving you and your beloved companions for many years to come.