Terms of service

Effective Date: July 30, 2026

Welcome to SnugglePet.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and all related content. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

At SnugglePet.store, we are inspired by the Scandinavian Pet Lifestyle philosophy—creating simple, functional, comfortable, and thoughtfully designed products that help pets enjoy happier, healthier lives. These Terms are intended to create a transparent and trustworthy shopping experience for every customer.

1. Acceptance of Terms

By accessing, browsing, or purchasing from SnugglePet.store, you confirm that:

You are at least the age of majority in your jurisdiction.
You have the legal authority to enter into this agreement.
You will use this website only for lawful purposes.
You agree to comply with all applicable laws and regulations.

If you are using this website on behalf of a business or organization, you represent that you have the authority to bind that organization to these Terms.

2. About SnugglePet.store

SnugglePet.store specializes in thoughtfully selected pet comfort products, including but not limited to:

Elevated pet beds
Cooling pet beds
Cat tents
Pet houses
Pet sleeping mats
Pet cushions
Pet accessories
Seasonal pet comfort products

Our mission is to provide products that combine functionality, durability, comfort, and modern design for pets and their owners.

3. Website Use

You agree to use this website responsibly.

You may not:

Violate any applicable laws.
Attempt unauthorized access to our systems.
Upload malicious software.
Interfere with website security.
Use automated bots without permission.
Copy or exploit website content for commercial purposes.
Misrepresent your identity.
Submit false information.

Improper use may result in suspension or permanent restriction of access.

4. Account Responsibility

Some features may require creating an account.

You are responsible for:

Maintaining password confidentiality.
Keeping account information accurate.
Restricting unauthorized access.
Activities occurring under your account.

Please notify us immediately if you suspect unauthorized account use.

5. Product Information

We strive to ensure all product descriptions, specifications, pricing, and images are accurate.

However, we cannot guarantee that every detail will always be completely error-free.

Minor variations may occur regarding:

Color
Size
Texture
Material appearance
Packaging
Product updates

These differences do not necessarily indicate product defects.

6. Pricing

Prices displayed on SnugglePet.store are subject to change without prior notice.

We reserve the right to:

Correct pricing errors
Update promotional pricing
Modify discounts
Cancel incorrectly priced orders
Adjust product availability

If an obvious pricing error occurs, we may contact you before processing the order or cancel it with a full refund.

7. Orders

Submitting an order does not automatically constitute acceptance.

An order becomes accepted only after:

Payment authorization
Inventory verification
Fraud screening
Order confirmation

We reserve the right to refuse or cancel any order for reasons including:

Inventory shortages
Pricing errors
Fraud prevention
Payment issues
Shipping restrictions
Suspected abuse
8. Payment

We accept secure payment methods supported by Shopify.

Payment must be successfully completed before orders are processed.

Customers represent that they are authorized to use the selected payment method.

Fraudulent transactions will be reported to appropriate authorities when necessary.

9. Shipping

Shipping timelines displayed on our website are estimated.

Actual delivery may vary due to:

Weather
Customs inspections
Carrier delays
Peak seasons
Public holidays
International transportation

Delivery estimates are not guaranteed.

10. International Customers

SnugglePet.store proudly serves customers worldwide.

International buyers are responsible for:

Customs duties
Import taxes
VAT
Government fees
Local regulations

These charges are determined by local authorities and are outside our control.

11. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers are encouraged to review that policy before placing an order.

Approval of refunds depends upon eligibility under that policy.

12. Product Availability

Inventory changes frequently.

Products may become:

Out of stock
Discontinued
Updated
Replaced

We reserve the right to limit purchase quantities or discontinue products without prior notice.

13. Promotional Offers

From time to time we may offer:

Discounts
Coupon codes
Seasonal promotions
Free shipping campaigns
Limited-time offers

Promotions cannot normally be combined unless specifically stated.

Expired promotions cannot be applied retroactively.

14. Intellectual Property

All website content remains the exclusive property of SnugglePet.store or its licensors.

This includes:

Logos
Graphics
Product descriptions
Images
Videos
Layouts
Icons
Branding
Written content

No content may be copied, reproduced, distributed, or modified without written permission.

15. User Content

If you submit reviews, comments, photographs, testimonials, or other materials, you grant SnugglePet.store a non-exclusive, royalty-free license to use, display, reproduce, and publish such content for promotional or operational purposes.

You confirm that your submitted content:

Does not violate laws.
Does not infringe intellectual property rights.
Does not contain harmful or offensive material.
Is truthful to the best of your knowledge.
16. Privacy

Your privacy is important to us.

Information collected during your use of our website is handled according to our Privacy Policy.

By using our services, you consent to the collection and processing of information necessary to fulfill orders and improve customer experience.

17. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

External website content
Third-party privacy practices
External products
External services

Accessing third-party websites is at your own discretion.

18. Limitation of Liability

To the fullest extent permitted by applicable law, SnugglePet.store shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of business
Data loss
Service interruptions
Delayed deliveries beyond our control

Our maximum liability shall generally not exceed the amount paid for the affected order.

19. Product Use

Customers are responsible for using products safely and appropriately.

Our pet products are intended for companion animals and should be used under appropriate supervision.

Customers should regularly inspect products for signs of wear and discontinue use if a product becomes damaged or unsafe.

SnugglePet.store is not responsible for injuries resulting from misuse, improper assembly, or failure to follow product instructions.

20. Warranty Disclaimer

Except where required by applicable law, products are provided "as available" and "as is."

We do not guarantee that:

Products will meet every personal expectation.
Website services will be uninterrupted.
Website content will always be error-free.
Every product will be suitable for every pet.

Nothing in these Terms limits rights that cannot legally be excluded under consumer protection laws.

21. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Floods
Fires
Epidemics
Pandemics
Government actions
Customs delays
Transportation disruptions
Labor disputes
Internet outages
Supply chain interruptions

Our obligations will resume as soon as reasonably possible after such events.

22. Indemnification

You agree to indemnify and hold harmless SnugglePet.store, its owners, employees, affiliates, suppliers, and partners from claims, liabilities, damages, costs, or legal expenses arising from:

Violation of these Terms.
Misuse of the website.
Violation of applicable laws.
Infringement of third-party rights.
Fraudulent activities.
23. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

Any disputes shall be resolved through the appropriate courts or legal authorities with jurisdiction over the matter.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be replaced, where possible, with one that most closely reflects its original intent.

25. Changes to These Terms

SnugglePet.store reserves the right to update or modify these Terms of Service at any time.

Updated versions become effective immediately upon publication on our website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

SnugglePet.store

Address
400 Av. Lansdowne
Westmount, QC H3Y 2V3
Canada

Email
support@SnugglePet.store

Phone
(416) 366-8667

Our team is committed to providing clear communication, reliable service, and a shopping experience built on trust, transparency, and the comfort of every pet and pet owner.