Shipping policy
Effective Date: July 30, 2026
Welcome to SnugglePet.store. We are committed to providing a reliable, transparent, and stress-free shipping experience for every customer. Inspired by the Scandinavian Pet Lifestyle, we believe that shopping for your pet should be simple, comfortable, and worry-free from the moment you place your order until it arrives at your doorstep.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through SnugglePet.store, you agree to the terms outlined below.
1. Worldwide Shipping
SnugglePet.store proudly offers worldwide shipping.
We work with trusted international logistics partners to deliver our products safely and efficiently to customers across many countries and regions.
While we strive to serve as many destinations as possible, shipping availability may occasionally vary due to local regulations or carrier limitations.
2. Free Shipping
We are pleased to offer Free Standard Shipping on all orders worldwide.
There is no minimum purchase requirement to qualify for free shipping unless otherwise stated during special promotional events.
Any optional expedited shipping services, if available, may incur additional charges.
3. Order Processing
After your order is successfully placed, our fulfillment team begins preparing it for shipment.
Typical processing time is:
1–3 Business Days
Processing includes:
Order verification
Payment confirmation
Inventory allocation
Quality inspection
Secure packaging
Carrier preparation
Orders placed during weekends or public holidays will begin processing on the next business day.
4. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after the order has been processed and shipped.
Although most deliveries arrive within this timeframe, actual delivery dates may vary depending on:
Destination country
Customs clearance
Carrier operations
Weather conditions
Peak shopping seasons
Public holidays
Transportation disruptions
Delivery estimates should not be considered guaranteed delivery dates.
5. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email containing:
Shipping confirmation
Tracking number (when available)
Carrier information
Order summary
Please allow up to 48 hours for tracking information to become active after shipment.
6. Order Tracking
Customers can monitor their shipment using the tracking information provided in the shipping confirmation email.
Tracking updates depend on carrier scanning schedules and may occasionally experience delays.
If your tracking has not updated for several days, our customer support team will gladly assist you.
7. Multiple Packages
Some orders may be shipped in multiple packages.
This can happen due to:
Warehouse availability
Product size
Inventory location
Packaging requirements
Carrier limitations
If your order is split into multiple shipments, you will receive separate tracking information whenever applicable.
8. Shipping Partners
We cooperate with reputable domestic and international logistics providers.
Depending on your location, your package may be delivered by one or more shipping partners.
Carrier selection is determined by destination, package size, service availability, and shipping efficiency.
9. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
State or province
Country
Telephone number
Incorrect or incomplete information may result in shipping delays, returned packages, or additional delivery fees.
10. Address Changes
If you need to update your shipping address, please contact us immediately after placing your order.
Once an order has entered processing or has been shipped, address modifications may no longer be possible.
We cannot guarantee successful rerouting after shipment.
11. Customs, Duties and Taxes
International orders may be subject to:
Import duties
Customs fees
VAT
Local taxes
Government charges
These fees are determined by the destination country's customs authority.
Unless otherwise stated, customers are responsible for any applicable import charges.
SnugglePet.store has no control over customs fees and cannot estimate these costs.
12. Customs Delays
Customs inspections are conducted by local government authorities.
Occasionally, packages may experience delays beyond our control while awaiting customs clearance.
These delays are not considered shipping defects and do not qualify for compensation.
13. Delivery Attempts
Most shipping carriers will make one or more delivery attempts.
If delivery cannot be completed, the package may:
Be held at a local facility
Require customer pickup
Be returned to the sender
Customers are encouraged to monitor tracking information regularly to avoid missed deliveries.
14. Lost Packages
If your shipment appears to be lost, please contact us as soon as possible.
Our support team will:
Investigate with the carrier
Review shipment records
Monitor tracking updates
Determine the appropriate resolution
If a package is officially confirmed lost during transit, we may provide:
Replacement shipment
Store credit
Full refund
The final resolution depends on carrier investigation results and product availability.
15. Delayed Deliveries
Unexpected delays may occur due to circumstances including:
Severe weather
Customs inspections
Transportation disruptions
Peak holiday seasons
Airline capacity
Carrier delays
Public emergencies
Natural disasters
We appreciate your patience during these situations and will provide assistance whenever possible.
16. Incorrect Delivery Information
If an incorrect shipping address was provided during checkout, SnugglePet.store cannot guarantee replacement or reimbursement.
Customers are encouraged to review all shipping information carefully before completing payment.
17. Refused Shipments
If a shipment is refused without prior communication, additional shipping, customs, storage, or return fees charged by the carrier may be deducted from any eligible refund where permitted by law.
Please contact our support team before refusing delivery.
18. Damaged Packages
If your package arrives visibly damaged, we recommend:
Inspecting the contents immediately.
Taking clear photographs of the package and product.
Contacting us as soon as possible.
Our customer service team will work with you to provide an appropriate resolution, which may include a replacement or refund if the damage occurred during transit.
19. Incorrect or Missing Items
If you receive:
Incorrect products
Missing items
Incomplete orders
Please contact us within 7 days of delivery.
Include:
Order number
Photos of received items
Packaging photos
Description of the issue
We will investigate promptly and arrange an appropriate solution.
20. Shipping Restrictions
Certain products may be unavailable for shipment to specific destinations due to:
Local regulations
Carrier limitations
Customs restrictions
Product size restrictions
If we cannot fulfill your order, we will notify you and issue a full refund if payment has already been received.
21. Risk of Loss
Ownership and responsibility for products transfer to the customer upon confirmed delivery by the shipping carrier.
Customers should ensure someone is available to receive valuable packages whenever possible.
22. Force Majeure
SnugglePet.store shall not be responsible for shipping delays or delivery failures resulting from events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Severe weather
Government actions
Customs delays
Labor strikes
Transportation interruptions
Public health emergencies
Supply chain disruptions
Such events may extend processing and delivery times.
23. Shipping Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice.
Updated versions become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically for any changes.
24. Contact Information
If you have any questions regarding shipping, delivery, tracking, or international orders, please contact us.
SnugglePet.store
Address
400 Av. Lansdowne
Westmount, QC H3Y 2V3
Canada
Email
support@SnugglePet.store
Phone
(416) 366-8667
At SnugglePet.store, we are dedicated to delivering not only thoughtfully designed pet comfort products but also a dependable shipping experience. Our goal is to ensure every order arrives safely, efficiently, and with the level of care that both you and your beloved pets deserve.